Return and Refund Policy

Effective date: 1 January 2025. Food-grade pouches of SISCO Baar coffee, tea, and instant shakes are sealed for hygiene and must be stored as printed on the pack.

Unsealed, damaged, or mismatched pouches are eligible for a replacement or refund when reported within the window stated on your order confirmation.

Photo verification: before requesting a return, send clear photographs of the outer pack, the label, and the broken or mismatched seal to our support team. Include your order number so we can match the shipment.

Replacement or refund: once your evidence is verified, we will confirm the outcome by email. Approved replacements are dispatched as new orders, and approved refunds are processed to the original payment method through the Razorpay gateway. Timelines depend on your bank and payment provider.

Hygiene and food safety: opened pouches cannot be returned for resale reasons, as coffee, tea, and instant shakes are consumables. Please contact support first if a product seems unsafe or altered.