Help & Questions
Frequently asked questions
Answers on ordering, preparing coffee, tea, and instant shakes, delivery timelines, and payment options.
Preparing your drink
What are the mixing ratios for hot tea?
Follow the preparation guidance printed on each pack. Ratios vary by product, so check the label before brewing.
How do I brew coffee and prepare a chilled instant shake?
Brewing and mixing instructions are listed on each product page and pack. Use cold water or milk as directed for chilled shakes.
Storage and allergens
How should I store my products?
Keep packs sealed in a cool, dry place away from direct sunlight. Reseal after opening and use within the period stated on the pack.
Where can I find allergen information?
Allergen disclosures appear on each product's ingredient panel. If you have a specific concern, contact us before ordering.
Orders, delivery and payment
How long does delivery take and how can I track my order?
Dispatch and courier timelines are described on our Shipping Policy page. Tracking details are shared once your order ships.
Which payment options are available?
Payments are processed securely through our checkout. Online payment gateway setup is completed during store configuration.